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Second Hand Goods - Returns and Refunds

Posted by on in Customer Service
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vintage handbagWhere goods are sold as seconds, customers may still be entitled to a refund. Just by stating that something is a second or broken does not remove the right to a customer receiving a refund. They cannot claim a refund on the fault that was drawn to their attention at the time of the sale, or if they change their mind about the purchase, but if other faults occur in the product, other than the original fault, they are again entitled to a refund.

Example A:
Say, for instance, a handbag is reduced and sold as a second because it was dirty.
If the handle of the handbag breaks, within reasonable time of use, then the customer is entitled to a refund.
The handbag was reduced because it was dirty, not because of a faulty handle.

 

Example B:
If a lamp and lampshade are sold or reduced because the lampshade is broken and then the customer gets home and finds that the electrics are faulty.
The customer would be entitled to a refund.
You can, of course, decide to refund everyone for whatever reason. That is purely a business decision. What you can’t do is refund less than the legislation requires. Your policy is null and void when compared to the law.

You can, of course, decide to refund everyone for whatever reason.  That is purely a business decision.  What you can’t do is refund less than the legislation requires.  Your policy is null and void when compared to the law.

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Shopping should be a pleasure for everyone involved - customers, staff and business owners - never a chore.  I spend my time working with retail business owners - helping them love their businesses back to life!  This blog is my thoughts, ideas, tips and  musings on what I find...

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