Retail Musings

"How can money be the root of all evil, when shopping is the cure for all sadness..." Elizabeth Taylor

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Posted by on in Customer Service
Enthusiasm!!!

Either this fellow is dead or my watch has stopped...Groucho Marx

Walk down your street or through your local shopping centre and look for enthusiastic retailers.  You'll have to check your watch.  It's as though the majority of them have been hit by a time delay spray.
Ardour; Fanaticism; Ebullience; Devotion; Eagerness; Excitement; Verve; Willingness; Eccentricity; Help; Devotion; Co-operation; Intensity; Obsessiveness; Vitality.
Do you think that's a tad over the top?  Perhaps you're scared of having this effect on people.

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Posted by on in Customer Service
Customers and Their Mobile Phones

Customers wake up to yourselves!   We are constantly hearing about the less than average service you experience in shops.  Clever shop owners are doing their utmost to make your shopping experience an enjoyable one - they're picking the right location for you; decorating the shop to delight you; have the music you like playing whilst you browse; stocking just the right products for you; pricing products at a pricepoint that appeals to you; employing and training staff on how to best take care of you.   And what are you doing?  You're talking, talking, talking on your ROTTEN MOBILE PHONES - expecting to get A1 service!
Are you mad?  Ever heard of the word discourteous?   Actually, let me be blunt ... it's just BLOODY RUDE!!
IF you want service, do you think there is a slight possibility that you could exist for a wee while without the phone glued to your ear?  Makes it rather difficult for staff to assist you. 

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