Few people today have to respond as quickly to changes in consumer demand as does the retail salesperson. What sold like wildfire yesterday may be dead stock tomorrow. Similarly, salesperson to customer retail sales techniques that may once have worked wonders in our fast-paced world now may lead to disastrous results, especially sophisticated, street-wise consumers who have "heard it all" and "seen it all".
If you're using outmoded techniques or if you fail to understand the psychology of why people buy, your earning power, your career, and your well-being are in jeopardy. If you lack the proper tools and the techniques, the marketplace can quickly become a jungle that will chew you up and spit you out. In fact, staff turnover in retail is among the highest of all industries or professions.
Starting with what to do even before customers walk in the store, progressing through all the critical elements that lead to the sale and offering coaching through your post-sales issues, this seminar spells out what you need to know to increase your sales results every day, regardless of what you're selling.
This Seminar covers:
Today's Retail Consumer;
You Deserve What You Get;
The Role of the Salesperson;
Salesperson's Daily Check-Up;
Opening the Sale;
Showing the Product;
Closing the Sale;
Cementing the Sale;
Reducing Refunds + Returns;
Handling Customer Complaints;
AND it brings the fun back onto the salesfloor! No more ground hog day...
IDEAL AUDIENCE: Retail Salespeople. Designed for shop owners and staff
TIMING: Ideal timing - 3 hours. Not so Indepth Version: 2 hours
Where to start? Fill in our Contact Form and we'll be in touch. Let's start the conversation...