"Your most unhappy customers are your greatest learning." Bill Gates
Not just a dated line from an old Carry On movie – the customers are truly revolting.
In an environment of bland global brands, lack of originality in products or service, mass consumerism, a total disregard for any form or sincere or authentic customer service and the ease in which we can now access a wealth of information – from researching competitive brands and prices, to talking direct to the customers of businesses we are considering doing business with (through reading reviews on mobile apps and sites, sharing our experience on blogs, facebook, twitter and other social media sites) customers are saying – enough is enough!
They are voting with their increasingly vocal skepticism. They are no longer prepared to suspend belief. They want what they want on their terms and the world is now small enough that they can always go somewhere else to find it.
In this seminar we'll share experiences from the frontline of the Customer Revolution and most importantly, endeavour to convince you that it is not a case of finding the weapons to take on the battle with your clients or your competitors. To win you must simply surrender to your customers needs.
IDEAL AUDIENCE: Everyone at all levels involved in customer service (NOT just the front-line)
TIMING: 1 - 2 hours (depending on levels of interaction wanted and the audience)
Where to start? Fill in our Contact Form and we'll be in touch. Let's start the conversation...