Seminars | Workshops | Presentations


Have a look at some of the recent seminars I've delivered.
If you're wanting something different from the list - i.e.: retail specific - or small business focussed - and its not listed here - drop me a note, giving me an idea as to what you're wanting. There are lots of areas I work on with my private clients that I don't necessarily promote in the public arena. And, if I can't do it, I probably know someone who can.  

A sampling of Subjects:

Controlling Your Buying; Customer Service; eCommerce and What It Entails; Facebook for Retailers (advanced); Local Marketing for Retailers; Marketing to Gen Z, X, Y, Boomers and Builders; Move That Stock; Multiple Store Sales Management; Outside Sales Rep Skills; Retail Selling Skills; Retail Sales Management; Social Media Marketing; Visual Merchandising

Let's start the conversation...

Can I Help You? Retail Selling Seminar

Few people today have to respond as quickly to changes in consumer demand as does the retail salesperson. SELLINGWhat sold like wildfire yesterday may be dead stock tomorrow. Similarly, salesperson to customer retail sales techniques that may once have worked wonders in our fast-paced world now may lead to disastrous results, especially sophisticated, street-wise consumers who have "heard it all" and "seen it all".

If you're using outmoded techniques or if you fail to understand the psychology of why people buy, your earning power, your career, and your well-being are in jeopardy. If you lack the proper tools and the techniques, the marketplace can quickly become a jungle that will chew you up and spit you out. In fact, staff turnover in retail is among the highest of all industries or professions.

Starting with what to do even before customers walk in the store, progressing through all the critical elements that lead to the sale and offering coaching through your post-sales issues, this seminar spells out what you need to know to increase your sales results every day, regardless of what you're selling.


This Seminar covers:

Today's Retail Consumer;
You Deserve What You Get;
The Role of the Salesperson;
Salesperson's Daily Check-Up;
Opening the Sale;
Asking Questions; 
Showing the Product;
Trial Close;
Overcoming Objections;
Closing the Sale;
Cementing the Sale;
Reducing Refunds + Returns;
Handling Customer Complaints;
Handling Showrooming

AND it brings the fun back onto the salesfloor! No more ground hog day...


IDEAL AUDIENCE: Retail Salespeople. Designed for shop owners and staff


TIMING:  Ideal timing - 3 hours.    Not so Indepth Version:  2 hours


Where to start?   Fill in our Contact Form and we'll be in touch.  Let's start the conversation...