Seminars | Workshops | Presentations


Have a look at some of the recent seminars I've delivered.
If you're wanting something different from the list - i.e.: retail specific - or small business focussed - and its not listed here - drop me a note, giving me an idea as to what you're wanting. There are lots of areas I work on with my private clients that I don't necessarily promote in the public arena. And, if I can't do it, I probably know someone who can.  

A sampling of Subjects:

Controlling Your Buying; Customer Service; eCommerce and What It Entails; Facebook for Retailers (advanced); Local Marketing for Retailers; Marketing to Gen Z, X, Y, Boomers and Builders; Move That Stock; Multiple Store Sales Management; Outside Sales Rep Skills; Retail Selling Skills; Retail Sales Management; Social Media Marketing; Visual Merchandising

Let's start the conversation...

Close Enough is Good Enough

"You've been drafted into a war you didn't start, ... Focus on your customers and lead your people as though their livescustomer focus depended on your success."
Warren Buffet

The biggest mistake made by small business is trying to be all things to all people. Successful customer service is all about finding out what are the most important things for your customers and then being the best at giving it to them.

In this seminar we’ll look at true customer focus –

how to establish a viable target market,
how to identify the key needs and desires of that market, and
how to design a business that singularly focuses upon satisfying those needs.

Find out how to jettison all the stuff that takes up considerable time and resources and isn’t really important to your customers anyway. Just concentrate on what is important to your customers.

IDEAL AUDIENCE:  Business owners and senior staff

TIMING:  2 hours  

Where to start?  Fill in our Contact Form and we'll be in touch.  Let's start the conversation...