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"How can money be the root of all evil, when shopping is the cure for all sadness..." Elizabeth Taylor

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Blog posts tagged in whinge

Posted by on in Customer Service
Chronic Complainers

Sometimes we need to draw the line between the upset customer with a legitimate problem and the chronic complainer who consumes our time with unreasonable demands.stop complaining.
First, make sure you’ve got a chronic complainer.  Here’s how you can tell:

  • They whinge about the way others speak and act toward them, and anything else they happen to think of.
  • They blame everything on someone else and don’t think about what they do to correct the situation.
  • They often fail to discuss their problems with the right people.  Instead, they moan to those who can’t do much to help them with their complaints.
  • You’ve tried the usual approaches and nothing seems to work.
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