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"How can money be the root of all evil, when shopping is the cure for all sadness..." Elizabeth Taylor

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Blog posts tagged in reassure

Posted by on in Customer Service
Recovering from an Upset Customer

Recognise that upset customers want to:

  • Be listened to and taken seriously
  • Have their problems understood and their distress relieved
  • Be compensated for their losses
  • Be reassured that you will handle their problems quickly
  • Avoid further inconvenience
  • Be treated with respect
  • Know that the person responsible understands that a problem happened
  • Be assured that the problem/s won’t happen again

You may not, of course, be able to give all that is wanted. 

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