Retail Musings

"How can money be the root of all evil, when shopping is the cure for all sadness..." Elizabeth Taylor

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login
    Login Login form
Blog posts tagged in upset customer

Posted by on in Customer Service
Recovering from an Upset Customer

Recognise that upset customers want to:

  • Be listened to and taken seriously
  • Have their problems understood and their distress relieved
  • Be compensated for their losses
  • Be reassured that you will handle their problems quickly
  • Avoid further inconvenience
  • Be treated with respect
  • Know that the person responsible understands that a problem happened
  • Be assured that the problem/s won’t happen again

You may not, of course, be able to give all that is wanted. 

Hits: 1847
0