ShopTorque

Thoughts, ideas, tips and musings as I work alongside small business owners helping them love their businesses back to life!

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Customers and Their Mobile Phones

Posted by on in Customer Service
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Customers wake up to yourselves!   We are constantly hearing about the less than average service you experience in shops.  Clever shop owners are doing their utmost to make your shopping experience an enjoyable one - they're picking the right location for you; decorating the shop to delight you; have the music you like playing whilst you browse; stocking just the right products for you; pricing products at a pricepoint that appeals to you; employing and training staff on how to best take care of you.   And what are you doing?  You're talking, talking, talking on your ROTTEN MOBILE PHONES - expecting to get A1 service!
Are you mad?  Ever heard of the word discourteous?   Actually, let me be blunt ... it's just BLOODY RUDE!!
IF you want service, do you think there is a slight possibility that you could exist for a wee while without the phone glued to your ear?  Makes it rather difficult for staff to assist you. 

 Why?  Let me list the whys:

  • They don't want to be rude and interrupt your in-depth conversation;
  • They don't want to be rude and listen to your conversation (as engrossing as it is to YOU!);
  • They need to ask you specific questions such as:   Credit or Eftpos?   Cash Out?  Credit - signature or pin?

Heaven forbid, some customers stay talking on the phone when they're putting in prescriptions - and there are MANDATORY questions you need to be asked by staff in this situation.
Because of your appalling behaviour, retailers are now creating new Policies and Procedures on how to handle customers with phones glued to their ears in order to save their staff from unfair abuse when they walk away from you.  
Smarten up.  STOP IT!!

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Shopping should be a pleasure for everyone involved - customers, staff and business owners - never a chore.  I spend my time working with retail business owners - helping them love their businesses back to life!  This blog is my thoughts, ideas, tips and  musings on what I find...

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